Refund policy


ParadizStore Return & Refund Policy

Last updated: 14th August, 2026

At ParadizStore, we want you to love what you order. If something isn't right, we're here to make it easy.

1. Return Eligibility

You may return most items within 14 days of the delivery date, provided that:

  • The item is unworn, unwashed, and undamaged
  • Original tags are still attached
  • The item is in its original packaging
  • You have proof of purchase (order number, receipt, or confirmation email)

Final Sale items (marked as such at checkout, including clearance and select promotional items) are not eligible for return or exchange, unless faulty.

For hygiene reasons, the following items cannot be returned unless faulty:

  • Swimwear (if hygiene seal/liner is removed)
  • Earrings and pierced jewelry
  • Undergarments and lingerie

2. How to Start a Return

  1. Email us at paradizstoreofficial@gmail.com or use the "Returns" section on our website with your order number.
  2. We'll send you return instructions and, where applicable, a return shipping label.
  3. Pack the item securely with all original tags and packaging.
  4. Ship it back within 7 days of receiving your return authorization.

3. Refunds

Once we receive and inspect your return, we'll notify you by email whether it's approved.

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Your bank or card provider may take an additional 3–10 business days to reflect the refund.
  • Original shipping fees are non-refundable, except in cases where we made an error or the item arrived faulty.
  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

4. Exchanges

Want a different size or color instead of a refund? Let us know when you request your return, and we'll arrange an exchange based on availability. If the item you want is unavailable, we'll process a refund instead.

5. Faulty or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue. We'll cover return shipping and offer a full refund, replacement, or exchange at no extra cost to you.

6. Order Cancellations

Orders can be cancelled free of charge within 24 hours of purchase, as long as the order hasn't already shipped. After that, please wait for delivery and follow the standard return process.

7. Non-Returnable Situations

We're unable to accept returns for:

  • Items returned after the 14-day window
  • Items showing signs of wear, alteration, or damage not caused by us
  • Items without original tags/packaging
  • Gift cards

8. Contact Us

Questions about your return or refund? Reach out anytime:

  • 📧 Email: paradizstoreofficial@gmail.com
  • 📱 Instagram: @paradizstoreofficial
  • 🕒 Response time: within 24–48 hours

ParadizStore reserves the right to update this policy at any time. Changes will be posted on this page with a revised "Last updated" date.